case
study
care journey engine
AI+HUMAN “AGENTIC”
COORDINATED CARE DELIVERY
“Automate the Routine. Humanize the Exceptional.”
HealthLab’s Client needed a platform for delivering white-glove quality care experiences at scale.
At a Glance …
Key Metrics
12 Care Delivery Journeys
72+ AI & Human Coordinated Steps in Each
9.4/10 Customer Ratings
CHALLENGES
High net-worth clients and elderly patients needed high-touch experiences.
Rapid responsiveness was needed across multiple incoming data streams including lab data and results.
Continual care delivery improvements and new care delivery journeys were needed.
SOLUTIONS
The solution leveraged HealthLab’s Data Lake Engines to ingest and respond to data in realtime, HealthLab’s AI Journey Engine to automate the coordination of high-touch human and automated AI systems, and HealthLab’s Data Factory’s to build real-time-evidence around operational delivery and data science discoveries.
REACTIVE
DATA STREAMS
REAL WORLD EVIDENCE
AI+HUMAN
CARE
BENEFITS
1
2
3
RAPIDITY
New Care Journeys could be created and deployed rapidly.
IMPROVABILITY
Care Journeys could be continuously improved and iterated to deliver an optimal white-glove experience. .
SCALABILITY
Care delivery could be accomplished at scale and at high quality through AI coordinating AI+Human collaboration.